Analytics and queue health

When to use Analytics

• Daily queue and SLA standup with managers.
• Weekly destination and severity concentration review.
• Correlate dashboard escalation health with queue pressure.

How to interpret

Rising holds may indicate screening updates, policy changes, or intake quality — drill into Transactions and Approvals. Failed escalation delivery is fixed in Settings, not by overriding holds in analytics views.

Limits

Analytics does not replace per-transaction adjudication or evidence generation. Depth depends on org data retention in Trade.